[Cancellation policy]

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Appointment rescheduling or cancellation can be done via your online portal.

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We understand that schedules can change, and we strive to accommodate all of our members. To ensure that we can provide the best care and availability to all of our members, we have implemented the below.

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Members who engage healthcare services by way of their employer

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The non attended or cancelled/rescheduled appointments within 24 hours costs are passed onto the member’s employer and is reflected in de-identified reporting to them.  

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If a member fails to attend an appointment or cancels/reschedules within 24 hours 3 times, all future booked appointments will be cancelled, no further appointments can be booked and the member will no longer be provided healthcare services by CU Health.  

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If access is required again, the member will need to contact the appropriate person within their organisation to seek approval for services to continue.
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Vouchers
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If you have a voucher attached to the non attended or cancelled/rescheduled appointment, the voucher will be consumed to cover the costs passed on to your employer.

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If a new voucher is needed, the member will need to contact the appropriate person within their organisation to seek approval for services to continue.

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Members who engage healthcare services privately

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If the member does not attend their scheduled appointment and fails to cancel/reschedule at least 24 hours in advance, the cost of the consultation will be charged to their credit card that was entered at the time of their booking.