Frequently asked
questions

We value our members, and any feedback is greatly appreciated. CU Health takes all complaints very seriously. If you would like to make a suggestion or complaint regarding CU Health and our services, you can get in touch either via emailing support@cuhealth.com.au.

We understand sometimes time gets away from you and you might run late for your appointment. If you do run late, please let us know as soon as possible so that we can let your Health Care Provider know and potentially offer the appointment to someone else in need. If you are unable to make the appointment, we can help you reschedule to a new time that suits.

You can find any future booked appointments in the top, centre of your dashboard. Here you can select the appointment you wish to reschedule by following the prompts.

To support the privacy and security of our members and services, we have strict password requirements. Our passwords must include the following; 10 letters, 1 upper case letter and 1 special character (confirm). If your password fulfills that criteria and it still won’t save, please contact support@cuhealth.com.au.

To join CU Health as a private member, contact us at support@cuhealth.com.au. If your organisation has registered for CU Health, you should have received an email from CU Health addressed to your work email. Within that email is a registration link to complete your registration.

If you can’t log in, you may need to reset your password. Click on the “forgot your password?” section on the bottom of the login page and follow the prompts to create a new password. If you still can’t log in, contact us by emailing support@cuhealth.com.au.

The Health Check is a member survey designed to provide CU Health HCPs with a baseline understanding of your health prior to your first visit. Questions include family history information, and your current health and wellbeing habits. Only yourself, and CU Health HCPs have access to your results.

It is very important that when any of your information changes, you update your CU Health profile. You can do this by logging into your CU Health Dashboard, and then clicking on the person Icon in the top right-hand corner, then select profile. This will take you to the overview of your information and you can edit any of it by clicking on the small pencil icon in the top right.

When you enter your dashboard for the first time, you will see your profile as having a completion level of 40%. This happens when there is outstanding information required to enable you to utilise CU Health services.

Yes, you can present your eScript in person to any pharmacy to be filled.

Only you have access to your unique health library.

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By law we are required to keep your clinical information on file for 7 years. This information is kept securely and is not accessed unless necessary. If you have any questions regarding this, please contact us by emailing support@cuhealth.com.au.

Your old employer will communicate this to us, and your profile and membership will be made inactive. If you would like to continue your healthcare journey with CU Health after you leave your company, we can change your profile with CU Health as a private member. Contact us at support@cuhealth.com.au if you would like to do this.